Terms of Service

Acceptance of these terms

Act More Human is a trading name of Fritter Factory Innovation Labs Inc., a corporation incorporated under the Canada Business Corporations Act with its registered office in Charlottetown, Prince Edward Island. In these terms, "we," "us," and "our" mean that company.

By using actmorehuman.com or any of our services, you agree to these terms. If you do not agree, please do not use them. If you use the service on behalf of an organization, you represent that you have authority to bind that organization, and "you" means that organization.

Your account

You need an account to build or use a voice. Keep your sign-in address secure; anyone who can read your email can sign in as you. Tell us at hello@actmorehuman.com if you think someone else has access.

You are responsible for the writing you give us. Give us material you wrote or have the right to use. Do not include someone else's mail, confidential material you are not permitted to share, or personal information about other people beyond what naturally appears in your own correspondence.

A draft you paste before you have an account. If you paste a draft into the voice check on our website before you have an account, we hold it for up to 7 days so you can check it once you sign up. We tie it to a one-way hash of the email address you sign up with, never the address itself. After you sign in, we offer it to you, and you choose whether to check it or dismiss it. If you do not claim it within 7 days, we delete it. The Privacy Policy has the details.

You can delete your account at any time. What that does, and how long you have to change your mind, is in our Privacy Policy.

Who may use it

By using the service you confirm that:

• you are at least 16, and old enough where you live to enter into this agreement;
• the information you give us is true, current, and complete, and you will keep it that way;
• you will not reach the service through bots or scripts except through the API and Connector we publish for exactly that purpose; and
• your use of it will not break any law that applies to you.

If any of that stops being true, we may suspend or close your account.

Using the service

Use the service for lawful purposes only. Do not attempt to disrupt it, access it through automated means that burden our infrastructure beyond the published limits, scrape it at scale, resell access to it, or infringe others' rights. We may suspend access that violates these terms.

Do not use a voice to impersonate a real person who has not agreed to it. A voice built from your writing is yours to write with. It is not a licence to pass yourself off as someone else.

Specifically, do not:

• reverse engineer, decompile, or disassemble the service, except to the extent the law says we cannot stop you;
• systematically retrieve content in order to build a competing collection, database, or product;
• circumvent, disable, or interfere with security features, rate limits, or spend caps, including by rotating keys or accounts; or
• use the service, or anything you get from it, to build or run a competing service.

We may, but are not obliged to, monitor for breaches of these terms, restrict or withdraw access where we find one, and report unlawful activity to the authorities. When we act, we will tell you why.

Guides and templates

Our free guides and prompt templates are provided for your personal and internal business use. You are welcome to use and adapt the prompts in your own work with AI tools. You may not resell, redistribute, or republish our guides or templates as your own product.

Voices and what you own

A voice is the description we build of how you write, together with the evidence quotes that show why each observation was made.

What "single use" means

Your Voice, one-time is a single-use purchase. Precisely, that is:

• One voice from one set of writing. One purchase builds one voice from the material you supply for that build.
• Refine it as much as you like for seven days. There is no cap on refinements inside that window.
• Keep it forever. After the seven days the voice stays yours to read, install, and use. What ends is the ability to keep reshaping it under that purchase.
• It comes with you. If you later move to a subscription plan, the voice moves to that plan. You do not rebuild it and you do not buy it again.

Building a second voice, or rebuilding from different material, is a second purchase or a plan.

Your content stays yours

Feedback is different. If you send us a suggestion, a bug report, or an idea for the product, we may use it to improve the service without owing you anything for it. That covers the suggestion itself, not the writing you submit to build a voice, which stays entirely yours.

The writing you give us is yours. The voice built from it is yours to use however you like, including commercially. We claim no ownership of your writing or of anything you produce with your voice, and we do not use either to train AI models. The software, the pipeline, and the method that produce a voice remain ours.

Plans, credits, and trials

Subscription plans are billed monthly or annually in U.S. dollars. There are no seat fees and no cap on how many people in your organization can use a plan.

How credits work

• Each plan includes a monthly allowance of credits. The allowance resets every month, on the day of the month your plan started, whether you pay monthly or yearly, and does not carry over.
• Credits you buy, and credits added by automatic top-ups, are top-up credits. They do carry over, and are spent only after the monthly allowance is used up.
• We email you once a month when you reach 20 percent of your allowance.
• If automatic top-ups are off, or have stopped for a reason listed below, metered work stops at zero. There is no overdraft: we only charge your card for credits we add to your balance, and only as described under automatic top-ups. Reading a voice you already own keeps working at zero.

Automatic top-ups

Automatic top-ups are on by default, and you agree to them when you add your card. The agreement names the amounts you chose, and you can see what you agreed to, and when, on the Company page.

• When we charge. When your balance falls below the threshold (100 credits unless you change it), we charge your card to bring the balance back up to the target (1,000 credits unless you change it).
• What it costs. We charge the price of the credits we add, at the credit price in force when we charge. 1,000 credits cost $10 today. Every purchase is at least $10, so a top-up that needs fewer credits than that buys the minimum.
• Your budget. We never charge more than your budget for automatic top-ups in one billing period ($50 unless you change it). If a top-up would take you over it, we skip it, we email the owners, and we do not charge part of it. Credits you buy yourself do not count against the budget. The budget resets every month, on the same day as your allowance; for a new account it starts when you sign up.
• Trials. No automatic top-up is charged during a trial. They start when the trial ends.
• Stopping them. Any owner can change the threshold, target and budget, or turn automatic top-ups off, on the Company page at any time. Turning them off stops future top-ups. It does not undo ones already made; the refund terms below cover those.
• If a card is declined. We pause automatic top-ups and email the owners. The account then has a grace period, currently seven days, to update the card. After that the account is paused: nothing is deleted and your credits stay, but reading and writing stop until a working card is saved. You can still update the card, export your data, and delete the account. Saving a working card restores the account straight away.

Trials

Plan trials run for seven days with 300 credits, and require a card up front. Cancel before the trial ends and you are not charged. When the trial ends, or when you choose to start your plan sooner, we charge the plan price once. Any trial credits you have not used stay yours. If no valid payment method is on file when the trial ends, the subscription is cancelled rather than charged.

Company-tier customers process personal data through the Service, so a Data Processing Agreement is incorporated into your agreement when you buy a plan. A signed copy is available on request.

Changing or cancelling

You can change or cancel a plan yourself on the Company page. A move to a larger plan, or from monthly to yearly billing, starts straight away: we charge the prorated difference and add the extra credits for the rest of the month. A move to a smaller plan, or from yearly to monthly billing, starts at the end of the period you have paid for. Cancellation also takes effect at the end of the paid period, and you keep access until then.

Payments and the fourteen-day refund

Payments are processed by Stripe. Prices are shown in U.S. dollars and are charged when you buy, or, for automatic top-ups, when your balance falls below your threshold, as described under Automatic top-ups. Taxes, where they apply, are added at checkout. Keep your payment details current, or a renewal will fail and the plan will lapse.

We may change prices. A change never affects a period you have already paid for, and for subscriptions we will email you before the new price applies, in time for you to cancel. Prices, credit counts, and product descriptions occasionally contain errors; we may correct them at any time, including after an order has been placed, and if a correction changes what you owe we will cancel the order and refund you rather than charge the difference. We may also refuse or limit an order that looks like abuse of a trial, a promotion, or the refund window.

You have fourteen days to ask for a refund. Reply to your receipt, or write to hello@actmorehuman.com, and we will process it. What a refund does depends on what you bought. The Custom Help session, Company Voice, and the $2,500 package, which people on our team deliver by hand, follow the terms under Services instead.

Beyond fourteen days, payments are non-refundable, though you can cancel a plan at any time to stop future charges.

Separately from the refund window: if a build fails on our side, or the AI model declines to work with your material, you are not charged. If we already took payment, we refund it automatically.

AI agents, keys, and the Connector

You can let an AI assistant read your voice, either by granting access through the Connector or by creating an API key.

• You are responsible for what you authorize. Anything an agent does with a grant or a key — including spending credits or buying more — is treated as done by you.
• Keys carry a spend cap that you set. An agent cannot spend past it. Set it deliberately; an agent will use what it is given.
• Revocation is immediate. Revoke a grant or a key from your account page and it stops working on the next call. Every call an agent makes is logged for you to review.
• A key is a secret. Do not publish one or share it with anyone you would not hand your payment method to. We show a key once and store only a hash, so we cannot recover it for you — we can only revoke it and issue another.

Acceptable use of the Connector and API

The Connector and API exist so your own assistants can write in your voice. Reasonable use is generous and the published rate limits are there to keep the service fast for everyone. Specifically, you may not:

• resell, sublicense, or provide third parties with access to a voice through your grant or key;
• use a voice to generate material that impersonates a real person who has not agreed to it, or that is deceptive, harassing, or unlawful;
• work around rate limits or spend caps, including by rotating keys or accounts;
• probe, scrape, or attempt to reconstruct our prompts, models, or the writing behind another account's voice.

We may rate-limit, suspend, or revoke access that breaks these rules, and we will tell you why when we do.

Services: scope, delivery, revisions, and refunds

We sell three services that people on our team deliver by hand: the Custom Help session at $500, Company Voice at $1,000, and the Company Voice package with three consultant hours at $2,500. This section is the agreement for those services. If a service page says something different, this section governs. The refund rules in Payments and the fourteen-day refund are for the digital products and plans; they do not apply here.

Custom Help: $500

• Scope. A 30-minute call, a prompt written for your use case, tone, and way of working, and setup steps for your AI provider. Time beyond 30 minutes is not included.
• Delivery. We email you within 24 hours of payment to schedule the call, and we send the prompt within 48 hours of the call.
• Revisions. One round, free. Send us what is off within 30 days of delivery and we revise it once.
• Refund. Ask before the call and you get the full $500 back. After the call, if the prompt is still not usable once your free revision is done, you get the full $500 back. Otherwise the fee is not refundable.

Company Voice: $1,000

• Scope. A discovery workshop with your team, a written company voice document with tone examples and scenario-by-scenario instructions, an implementation guide for ChatGPT, Claude, Copilot, and the other assistants your team uses, and two rounds of revisions. Anything else is a separate, scoped add-on. That includes extra workshops, more than one voice, and prompts for individual writers.
• Delivery. We email you within 24 hours of payment to schedule the discovery workshop. We deliver the voice document within seven business days of the workshop, or within three with the expedited-delivery add-on. The clock stops while we wait on you for something we asked for, such as samples, a date, or a reviewer.
• Revisions. Two rounds, free. Each round is one consolidated set of feedback from your team, and you can use them any time within 90 days of delivery.
• Refund. Ask before the discovery workshop and you get the full fee back. After the workshop, you get a full refund if the work still misses the scope above once both revision rounds are done. Otherwise the fee is not refundable.

The $2,500 package

The package is Company Voice plus three consultant hours, bought at checkout as the $1,000 base and three $500 hours. We use the hours to build your voice inside your Act More Human account and set your team up: we build the voice from your samples, invite your team, install the Connector in Claude, and give you paste-in instructions for the other assistants. We also run a 60-minute workshop. The delivery, revision, and refund terms are the Company Voice terms above. Any consultant hour we have not yet delivered is refundable. An hour we have delivered is not.

Add-ons

Expedited delivery, extra consultant hours, and the 100 Example Testing Package follow the service they are bought with. A refund of the service refunds its add-ons that we have not yet delivered.

How to ask for a refund

Reply to your receipt, or write to hello@actmorehuman.com. We refund to the card you paid with. If we cannot deliver on our side, because we miss a date we gave you or cannot do the work, tell us. We will refund what you have paid for what we did not deliver.

What we deliver for you under these services is yours once you have paid, as set out in Intellectual property.

Intellectual property

The site's design, text, logos, software, and original content are owned by Act More Human and protected by intellectual-property laws. Deliverables we create specifically for you under a paid service become yours to use once payment is complete, while the underlying methods, know-how, and reusable templates remain ours.

AI output disclaimer

Our software and prompts drive third-party AI models, and we do not control what those models produce. AI assistants can produce inaccurate or unexpected results, and a voice is a description of how you write, not a guarantee that every sentence will sound like you. You are responsible for reviewing what you publish, and for complying with the terms of any AI provider you use directly.

Disclaimers

The service and its content are provided "as is" and "as available," without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure.

Limitation of liability

To the fullest extent permitted by law, Act More Human will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or data, arising from your use of the service. Our total liability for any claim will not exceed the amount you paid us in the twelve months before the claim arose.

Indemnification

If someone brings a claim against us because of how you used the service, you agree to cover it — including reasonable legal costs. That means claims arising from your breach of these terms, from writing you submitted that you did not have the right to submit, from your infringement of someone else's rights, and from anything an agent did under a key or grant you created.

We will tell you promptly about any such claim and give you the chance to defend it. We may take over the defence at your expense if we think our own interests need it, and you agree to help us if we do.

Availability and changes to the service

We change the service as we improve it. Features arrive, and occasionally features leave. If we withdraw something you are paying for, you may cancel and we will refund the unused part of the period.

We cannot promise the service will always be available. Maintenance, faults, and the failures of the providers we depend on all cause downtime, and we are not liable for what that costs you. Nothing here obliges us to keep supporting the service indefinitely — but if we ever shut it down, you will get at least 30 days' notice and a way to export your voices before the lights go out.

Your own copies. We back up the database, but backups are for our recovery, not your archive. Export anything you would be upset to lose.

Suspension and termination

You can close your account at any time from your account page. What happens to your data is described in our Privacy Policy.

We may suspend or close an account that breaches these terms, that is being used unlawfully, or that puts the service or other customers at risk. Except where the breach is serious or the law requires immediate action, we will tell you what is wrong and give you a chance to fix it first. If we close a paid account for a breach that you could not have fixed, we refund the unused part of the period; if you caused it, we do not.

After we close an account for breach, do not open another one under a different name.

The sections on intellectual property, indemnification, disclaimers, limitation of liability, and governing law survive the end of this agreement.

Governing law and disputes

These terms are governed by the laws of the Province of Prince Edward Island and the federal laws of Canada applicable in it, without regard to conflict-of-laws rules. The courts of Prince Edward Island have exclusive jurisdiction over any dispute arising from them. Nothing here removes a consumer protection you have under the mandatory law of your own country of residence.

Talk to us first. Before either of us starts a court proceeding, we each agree to describe the problem in writing and try to settle it directly for 30 days. Most disagreements end there, and the ones that do not are cheaper for having been narrowed. This does not apply where one of us needs an injunction quickly, or where a claim concerns intellectual property.

Changes to these terms

We may update these terms from time to time. When we do, we will revise the "Last updated" date above, and for changes that affect what you pay or what you own we will email account holders before they take effect. Continued use after that means you accept the updated terms.

The small print

Doing this electronically. Using the service, emailing us, and filling in our forms are all electronic communications. You agree that agreements, notices, and disclosures we deliver electronically satisfy any requirement that they be in writing, and that clicking to accept counts as a signature.

The whole agreement. These terms, the Privacy Policy, the Data Processing Agreement where it applies, and anything on a service page you bought from, are the entire agreement between us. They replace anything said beforehand.

If part of this fails. If a court finds any provision unenforceable, the rest stays in force and that provision is read as narrowly as it can be while still meaning something.

Not enforcing something is not giving it up. If we do not act on a breach, we keep the right to act on it later, or on the next one.

Assignment. You may not transfer this agreement without our consent. We may transfer it as part of a merger, acquisition, or sale of the business, on the terms in our privacy policy.

Things outside our control. We are not liable for delay or failure caused by something beyond our reasonable control — an outage at a provider we depend on, a network failure, or an act of government.

No partnership. Nothing here makes us partners, joint venturers, employer and employee, or agents of one another.

Contact us

Questions about these terms? Email hello@actmorehuman.com, or write to us: